Our Philosophy

We know that your privacy is very important to you, and because we want to build a long-term relationship with you, we have tried to make our policies as fair and clear as possible.  We will be updating this in the future to make it better.  If you notice something confusing, or something that bothers you about our policies, please feel free to contact us.  We are always interested in improving.

What information do you collect?

When you register for Actionplanr we ask for information such as your name, and email address.  At the time that you register you will not be required to enter a credit card – but if you choose to purchase Actionplanr,  you will then provide a credit card.  We do not collect your credit card information directly.  See “Who can see my credit card information?” below.

What do you use my information for?

Hware, LLC uses your collected information to improve the Actionplanr product and to respond to your customer service requests and support needs.  We may occasionally contact you with product updates that we feel will improve your experience with Actionplanr.  These emails will always include a prominent and effective unsubscribe link.

How do you protect my information?

Actionplanr Solo stores your Action Plans locally on your computer.  You are responsible for backing up your computer and this data.  Actionplanr Solo stores your registration and licensing information on our cloud server. Actionplanr Solo retrieves the templates from our cloud server.  This way you always have the latest templates available to you.

Hware, LLC uses secure third party vendors and hosting partners to provide the necessary technology to run our services.  The most important of these is Linode.

While we retain all rights to our code, databases, and applications, you retain all rights to your data.  Hware, LLC does not store your credit card information directly.  See “Who can see my credit card information?” below.

Who can see my credit card information?

No one at Hware, LLC.  We use the secure Stripe payment service.  Stripe encrypts your credit card information in their database and is PCI compliant, so you can feel good about how they secure your information.  You can read more about their security measures on their Terms of Service.

Do you disclose any information to outside parties?

Hware, LLC does not sell, trade, or otherwise transfer to outside parties your personally identifiable information, with the exception of when we believe the release is necessary to comply with the law.  If we do think this is necessary, we will try to keep you informed as much as possible.

What is your policy regarding children?

We understand that children’s privacy is especially important, which is why we do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Do you use cookies?

Yes, cookies (small files sent to your browser from a website and stored on your computer) are required to use Actionplanr.  Cookies enable us to recognize your browser and capture and remember certain information.

What if I have a question?

We would like to answer any questions you may have about our privacy policy. You may contact us through email at support@actionplanr.com or by phone at (530) 392-4298.

Last updated on 11/15/2012